Refund policy

Refund Policy

At The Jewelry Mall, we are committed to providing high-quality products and ensuring customer satisfaction. Our refund policy is designed to offer clear guidelines for returns and exchanges. By making a purchase on our website (thejewelrymall.shop), you agree to the terms outlined below.

Returns

We accept returns under the following conditions:

Return Window: Items can be returned within 30 days of receipt.
Condition of Items: Returned products must be in their original condition—unworn, undamaged, and in their original packaging, including any tags or documentation.
Proof of Purchase: A receipt or order confirmation must accompany the return request.

Exceptions:

Custom or personalized jewelry items are not eligible for return or refund due to their unique nature.
Seasonal items (e.g., items marked "Black Friday" or "Christmas") are non-refundable.

Damaged or Defective Items

We take great care to ensure our items meet the highest quality standards. If your item arrives damaged, defective, or incorrect:

Contact us at contact@thejewelrymall.shop within 7 days of receipt.
Provide a detailed description of the issue and attach photos of the item and packaging.
Once the damage or defect is confirmed, we will offer a replacement, repair, or full refund, including the shipping cost for the return.

Please note: If the defect is reported after 7 days, we may not be able to guarantee a refund or replacement.

Refund Process

If your return is approved:

We will notify you via email with return instructions, including the return address.
Upon receiving and inspecting the returned item, we will process the refund to your original payment method.
Refunds typically take 5-10 business days to appear on your account, depending on your bank or credit card company.

Shipping Costs

Customers are responsible for covering return shipping costs, except in cases where the item arrived damaged or defective.
Original shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, return the original product following the return instructions and place a new order for the desired item.

Cancellations

Orders can only be canceled within 24 hours of placement if they have not been shipped.
Cancellations within the 24-hour window will incur no fees.
For cancellations after 24 hours but before the item is shipped, a $3 restocking fee will be applied.

Important Notes

Incorrect Address: Ensure that your shipping address is accurate when placing your order. We are not responsible for failed deliveries due to incorrect addresses provided by the customer. Additional fees may apply for reshipping.
Non-Returnable Reasons: Refunds will not be issued for:
- Items that are returned due to incorrect size selection.
- Items claimed as "Not as described" without proof or while the order is still in transit.
- Delayed shipping that falls within the time frame outlined in our shipping policy.

Additional Rights for EU Customers

If you are a customer in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

Right to Cancel:
You have the right to cancel your purchase within 14 days of receiving your order, regardless of the reason.
How to Exercise This Right:
To cancel your order, please contact us at contact@thejewelrymall.shop within the 14-day period.
Refunds for EU Customers:
Once the item is returned and inspected, we will process your refund to the original payment method. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Contact Us

For any questions or to initiate a return, please contact us at contact@thejewelrymall.shop. We aim to respond to all inquiries within 1-2 business days.